Contact Us with Massive for AI Job Matching & Interview Automation in USA

How to Reach Us When You Need a Hand

We get it—sometimes tech can throw curveballs, and you just want a real person to talk to. That’s why Massive offers a bunch of ways to contact us that fit whatever you prefer. Whether it’s a quick call, an email, or chatting live, we’ve got your back.

Before you reach out though, check out our help center. Honestly, about 70% of common questions are already answered there—so you might save yourself some time. But if you do need to talk to someone, here’s exactly how to do it.

Phone Lines That Connect You to the Right Team Fast

If you prefer to speak directly, our phone support lines are organized so you reach the right expert quickly. Here’s a quick rundown:

• General Support: 1-800-MASSIVE (1-800-627-7483) – For everyday questions about using our platform
• Technical Issues: 1-800-TECH-SUP (1-800-832-4787) – Specialists on AI matching and interview automation
• Enterprise Clients: 1-800-ENTER-SUP (1-800-368-3778) – Dedicated account managers for bigger organizations
• Employer Support: 1-800-EMP-HELP (1-800-367-4357) – For recruiters and HR teams focused on posting jobs and managing interviews

Heads up: Tuesdays and Wednesdays tend to get busy, so calling early morning or late afternoon might get you through quicker.

Email Addresses for Every Support Need

Sometimes writing it down is the easiest way to explain what’s going on. Here’s where to send your email depending on your issue:

To speed things up, try to include:

1. Clear details about what you were doing when the issue happened
2. Your registered email or company name
3. Screenshots if there’s an error or odd behavior

Chat with Maya, Our AI Assistant (and Human Backup)

If you want answers right now, our chat widget is a great place to start. Maya, our AI assistant, can handle a lot on her own:

• Resetting passwords
• Helping you navigate the platform
• Assisting with account setup
• Answering billing questions
• Scheduling interviews

If Maya hits a wall, she’ll connect you to a human agent who picks up right where she left off. That means no repeating yourself, which is honestly a relief.

Look for the little blue bubble labeled “Need Help?” at the bottom right on any page.

Regional Support That Gets Your Time Zone

Because we’re all about making things smooth in the USA, our support teams are spread across key regions:

• West Coast Hub: San Francisco, covering Pacific & Mountain time zones
• Central Hub: Austin, handling Central time zone
• East Coast Hub: Atlanta, focused on Eastern time zone

This setup means when you call or chat, you’re probably talking to someone who gets your local business environment and even regional hiring laws. We’ve had users say that really helps, especially when dealing with compliance questions.

Tailored Support for Different Users

Not everyone uses Massive the same way, so we’ve set up contact paths that fit your role.

Job Seekers

If you’re looking for a job, our general support line or live chat is usually the quickest way to get answers. Common questions we handle include:

• How to improve your profile for better AI job matches
• Why certain jobs didn’t show up
• Fixing glitches in the application process
• Setting up interviews and understanding schedules

Employers and HR Teams

Hiring managers and recruiters often need more detailed help with:

• Creating job postings optimized for AI matching
• Setting up and customizing interview automation workflows
• Integrating Massive with existing HR software
• Understanding analytics and reports to track hiring success

Enterprise Clients

For organizations with enterprise contracts, you get:

• A dedicated account manager with a direct phone line
• Priority email support with a 2-hour response promise
• Video call support for complex issues
• On-site training and setup assistance

What to Have Ready Before You Contact Us

We want to solve your issue as quickly as possible, so having these details ready can make a big difference:

• Your account email or username
• Company name if applicable
• A clear description of what you were doing when the problem happened
• Exact error messages or screenshots
• Your browser and OS information (for tech issues)

If it’s a billing question, include your billing email, last four digits of your payment method, and specific charges you’re asking about.

How Our Support Process Works and What to Expect

We handle support with clear steps to make sure nothing falls through the cracks.

1. First Contact: You speak with a support agent who tries to resolve your issue.
2. Level 2: If needed, the issue escalates to a specialist or supervisor.
3. Management Review: Complex cases go up to department managers.
4. Executive Review: Rare situations get C-level attention.

If you ever feel your concern isn’t being addressed, just ask to speak with a supervisor. We want to make sure you’re heard.

And if you have a critical problem impacting your business, use our 24/7 emergency line: 1-800-URGENT1 (1-800-874-3681). It’s meant for things like platform outages, security breaches, or interview session failures.