Terms of Service Massive
Understanding our terms of service helps you get the most from Massive’s AI job matching and interview tools here in the USA.
Why Our Terms of Service Matter to You
Look, I get it—terms of service might not be the most thrilling read, but since our platform handles your resume data, interview recordings, and connects you with employers, it’s smart to know what you’re agreeing to. From our experience, users often skip this part and just click “accept,” but there’s some useful stuff in there. For example, how we protect your info, the rights you keep, and what happens with our AI decisions.
We want you to feel confident about how your data is managed and how our AI helps you find the right job without any surprises. So, let’s break down the key points in a way that’s easy to follow and relevant.
| Section | What It Covers |
|---|---|
| Data Handling | How your info is collected, used, and stored |
| User Responsibilities | Rules for using the platform and keeping accounts secure |
| AI Transparency | How our algorithms make decisions and your appeal rights |
| Account Management | Modifying, deleting accounts, and dispute processes |
| Legal Compliance | Employment laws and jurisdiction details |
How We Collect and Use Your Data
We gather information like your resume details, interview answers, and behavioral cues during video interviews. This helps our AI match you to jobs more accurately. But here’s the thing—you still own your data. We only use it with your permission to power matching and analytics.
If you ever decide to leave Massive, you can request deletion of your personal data. We do keep some anonymous info to improve how our AI works over time, but nothing that identifies you personally.
Data Ownership and Control
Our platform gives you full editing access to your resume and profile. Plus, you can manage how much employers see by adjusting your privacy settings anytime.
Retention Periods Explained
Here’s a quick look at how long different types of data stick around:
- Resume Information: Until you delete your account
- Interview Recordings: 90 days by default, but you can delete sooner
- Matching History: Stored for 2 years for reference
- Communication Logs: Kept for 1 year to help with support issues
Making Sense of AI Decision-Making
Our AI doesn’t just look at keywords or skills. It analyzes your career path, communication style, and even non-verbal cues during interviews to suggest the best job matches and interview flows. And yes, we’re upfront about how these decisions happen.
We’ve designed our algorithms to reduce bias and comply with strict US employment laws, so you can trust that the matches you get are fair and relevant.
How You Can Influence Matching
By updating your profile regularly and providing interview feedback, you help our AI fine-tune its recommendations. The terms of service point out tips for optimizing your profile to get better matches.
Appealing AI Decisions
If you feel a match or interview score isn’t right, you can request a human review through our appeals process, which usually takes 3-5 business days. This transparency is a key part of our terms.
Platform Usage Rules You Should Know
Our platform is designed to be flexible, but there are some important rules to keep in mind. For example, you can’t misrepresent yourself or try to trick our AI systems—those attempts mess with matching accuracy for everyone.
Interestingly, we allow multiple profiles if you’re pursuing different career tracks, which some platforms don’t. But each account must belong to one person only—sharing accounts with others can cause issues with AI learning your unique patterns.
Interview Environment Guidelines
Since our AI analyzes facial expressions and tone, we ask that you conduct interviews in well-lit, quiet spaces. Good audio and minimal background distractions help the system evaluate you accurately.
Security and Two-Factor Authentication
Every account requires two-factor authentication to keep your data safe. If your account is compromised, our terms explain the steps we take and how you’ll be notified.
| Usage Rule | Why It Matters |
|---|---|
| No Misrepresentation | Keeps matches fair and accurate |
| One Account Per Person | Ensures AI learns your specific profile |
| Interview Environment Standards | Supports clear AI assessment |
| Two-Factor Authentication | Protects your sensitive data |
Understanding Your Rights and Account Controls
You can modify or delete your account any time, but note that deletion is a two-step process. First, there’s a “soft deletion” where your account is inactive for 30 days, allowing you to come back if you change your mind. After that, your data is permanently deleted except for anonymized stats that help improve our AI.
The terms of service also cover dispute resolution. If you disagree with AI decisions or interview scores, there’s an appeals process with human reviewers to ensure fairness.
Account Deletion Steps
- Go to your account settings and select “Delete Account.”
- Your account becomes inactive but can be reactivated within 30 days.
- After 30 days, data is permanently deleted, except anonymized usage info.
How Appeals Work
Submit a request via your dashboard explaining the issue. Our team reviews your case and responds within 3-5 business days with a decision or next steps.
What Employers Can and Can’t Do
Employers get access to candidate profiles and interview results, but there are important limits. For example, they can’t download or export your data for use outside the platform, and discriminatory practices based on AI insights are strictly prohibited.
All communication with candidates initially happens through Massive to ensure compliance and protect your privacy. Employers are also required to give feedback on interview outcomes, which helps refine our AI matching.
Employer Data Access Rules
- View candidate profiles and interview scores inside the platform only.
- No exporting or downloading of personal data.
- Strict bans on discrimination or reverse-engineering AI scores.
Communication Protocols
Employers must use our messaging system first. Your contact details are only shared after mutual agreement.
| Employer Responsibility | Detail |
|---|---|
| Data Use Restrictions | No exporting or external sharing |
| Non-Discrimination | Compliance with federal laws & AI bias mitigation |
| Communication Rules | Initial contact through Massive only |
| Feedback Provision | Required on interview results |
How We Handle Updates and Changes
Technology keeps moving, and so do we. Our terms explain how we notify you of changes—usually with at least 30 days’ notice for anything major like pricing or policy updates. We also try to explain why changes happen, not just what’s different.
If pricing or feature availability changes, existing users often get grandfathered into their current plans for a transition period. This way, you won’t be caught off guard.
Notification Practices
You’ll get platform alerts and emails about updates well in advance. Minor tweaks happen more often but don’t usually affect your experience.
Grandfathering Details
When plans or pricing shift, we keep your current setup active for a reasonable time before changes take effect.
Security, Compliance, and Your Peace of Mind
We take security seriously. All data is encrypted in transit and at rest, and we hold SOC 2 Type II certification proving our compliance with industry standards. Regular third-party audits keep us honest and transparent.
In case of a security breach, we commit to notifying you within 72 hours with full details and recommended actions to protect yourself, including credit monitoring if needed.
Legal Compliance Overview
Our platform follows federal and state employment laws, including EEOC and ADA requirements. We regularly audit our AI to prevent bias and provide transparency reports on matching outcomes.
Jurisdiction and Dispute Handling
Any legal issues are resolved under US federal jurisdiction, primarily through arbitration to keep things efficient and fair.
| Security Aspect | Details |
|---|---|
| Encryption | Data secured in transit and storage |
| Certifications | SOC 2 Type II compliance |
| Breach Response | Notifications within 72 hours plus user guidance |
| Legal Compliance | EEOC, ADA, and state regulations |
❓ FAQ
What happens to my data if I delete my account?
Your personal info is deleted permanently within 30 days except anonymized usage stats. You’ll get a confirmation once deletion completes.
Can employers see my full profile without my permission?
No. Employers only see what you allow in your privacy settings. Contact info is shared only after mutual consent.
How do I know if AI matching is fair?
We provide transparency reports and let you request explanations for specific match decisions through your account.
What if I disagree with an AI interview score?
You can appeal via our dispute process for a human review with a detailed explanation.
Are there any hidden fees?
No. The free plan stays free, and premium features have clear pricing upfront.
How often do terms of service change?
Major updates happen 1-2 times a year with 30-day notice; minor clarifications may be more frequent but usually don’t affect your experience.
Can non-US citizens use Massive?
Yes, if you’re legally authorized to work in the United States. The platform focuses on US job opportunities.
Is there support for terms-related questions?
Yes. Our legal compliance team is available through the help center or by email for detailed inquiries.
